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The Future Of Branding Is Creating Real Connections Between Consumers And Products | Part Three

July 26, 2018

The Future Of Branding Is Creating Real Connections Between Consumers And Products | Part Three

It’s not about selling, it’s about giving control to the people.

“The same is true for using digital platforms. Brand marketers waiting for the latest product to be the first to use it might miss the chance to do something extraordinary with what we already have before us. Something extraordinary is usually something that touches consumers and tells a story, it’s not just technology alone that builds a brand.”

Wogan-Silva believes that the concept of being a slave to the latest technology fad or ad unit will become a thing of the past.

“Instead, there’s value exchange brought to you by a brand,” she said. “What does that look like? Uber.” Google is an investor in Uber, an “app that connects you with a driver at the touch of a button.” Transportation is a natural part of your life experience, Wogan-Silva said. Brands that are focused on getting us places and connecting us to others, essentially offering sustenance, transportation and intelligence, are the brands of the future. Uber is welcomed, rather than invasive. “My sense of what a brand can do for me doesn’t come in the form of what it promises, but what it delivers to me. Uber sits on my body, on my mobile phone. Location speaks the language of intimacy.”

My sense of what a brand can do for me doesn’t come in the form of what it promises, but what it delivers to me.

Intimacy will come in many forms in the future. Not only will objects be connected to each other, but they will be connected to you. Businesses will know more about you, your habits, the bits of data that together compose the very shape and texture of your life. All of this will be connected through objects on us and even in us, as well as in the cloud, that nebulous concept that is becoming more tangible all the time.

Drew Ormrod, Ogilvy’s Worldwide Account Director for IBM Midmarket, which serves small and mid-sized companies. Science House, is collaborating with IBM on a project that Ormrod manages from the Ogilvy side. In recent years, he has seen the evolution of consumer values head toward a greater need for trust and transparency.

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